Shipping policy
🚚 Shipping Policy
Thank you for shopping with Natural Desires Soap Company! We’re committed to getting your order to you as quickly and safely as possible.
📦 Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During high-volume periods (launches, holidays, sales), processing times may be slightly extended.
You’ll receive a confirmation email with tracking information once your order ships.
🚛 Shipping Rates & Delivery Times
- FREE Standard Shipping (U.S.) on orders $80+
- Standard Shipping (U.S.): 3–7 business days
- Expedited Shipping (U.S.): 2–3 business days
- Local Pickup (if applicable): Ready within 24–48 hours
Shipping costs for orders under $80 are calculated at checkout based on your location and order weight.
🌎 International Shipping
We proudly ship worldwide!
- Delivery times vary by destination (typically 7–21 business days)
- Customers are responsible for any customs fees, duties, or import taxes required by their country
- Please ensure your shipping information is correct, including any required identifiers (such as RFC for Mexico)
📍 Order Tracking
Once your order ships, you’ll receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.
⚠️Shipping Delays
We are not responsible for delays caused by:
📬 Incorrect Addresses
Please double-check your shipping address before placing your order.
- Orders returned due to incorrect or incomplete addresses may require additional shipping fees to resend
- We are not responsible for packages delivered to incorrect addresses provided by the customer
📦 Lost or Damaged Packages
If your order arrives damaged or is lost in transit:
- Contact us within 5 days of delivery (or expected delivery date)
- Include your order number and photos (if damaged)
- We’ll work quickly to make it right
💌 Questions?
If you have any questions about your order, feel free to contact us anytime. We’re here to help and make your experience amazing!